Terms of Service

 

 

Effective Date: 03/03/2026

​

These Terms of Service (“Terms”) govern your access to and use of the Sure Mobility mobile applications and services (“Platform”), operated by Get Easy Rides LLC (“Company,” “we,” “our,” or “us”).

 

By creating an account or using the Platform, you agree to these Terms.

 

 

 

 

1. Nature of the Platform

 

 

Sure Mobility is a technology platform that connects independent drivers with riders.

 

We are not a transportation provider.

Drivers operate as independent contractors and are not employees of the Company.

 

 

 

 

2. User Accounts

 

 

You agree to:

 

• Provide accurate information

• Maintain current contact details

• Keep login credentials secure

 

 

We may suspend accounts for fraud, abuse, unsafe behavior, or policy violations.

 

 

 

 

3. Driver-Specific Terms

 

 

Drivers must:

 

• Maintain valid driver’s license

• Maintain valid vehicle registration

• Maintain valid insurance coverage

• Meet Georgia legal requirements

• Follow all local transportation laws

 

 

Failure to maintain documentation may result in account suspension.

 

 

 

 

4. Payments

 

 

Payments are processed via Stripe.

 

Sure Mobility:

 

• May charge riders service fees

• May charge drivers subscription fees

• Does not store full card numbers

 

 

All charges are shown before trip confirmation when applicable.

 

 

 

 

5. Cancellation Policy

 

 

 

Rider Cancellations

 

 

Riders may cancel a ride at any time before the trip begins.

 

Cancellation fees may apply if:

 

• The driver is en route to the pickup location. 

• The driver has arrived at the pickup location. 

• The cancellation occurs after a reasonable waiting period

 

 

Cancellation fees, if applied, are intended to fairly compensate drivers for time and incurred expenses.

 

 

 

 

Driver Cancellations

 

 

Drivers may cancel rides for legitimate reasons, including:

 

• Rider no-show

• Safety concerns

• Inaccurate pickup location

• Emergency situations

 

 

Excessive cancellations may impact driver account status.

 

 

 

 

6. No-Show Policy

 

 

If a rider fails to appear at the designated pickup location within a reasonable wait time, the driver may mark the ride as a no-show.

 

No-show fees may apply.

 

 

 

 

7. Refund Policy

 

 

Refunds are not automatic and may be issued at the Company’s discretion in cases of:

 

• Billing errors

• Technical malfunctions

• Verified service issues

• Service disruptions 

 

 

Refund requests must be submitted to:

 

📧 getsuremobility@gmail.com

 

 

 

 

8. Ratings and Conduct

 

 

Riders and drivers may rate each other.

 

Accounts may be suspended for:

 

• Harassment

• Unsafe driving

• Fraud

• Abuse

• Discrimination

 

 

 

 

 

9. Limitation of Liability

 

 

To the fullest extent permitted by law:

 

Get Easy Rides LLC shall not be liable for:

 

• Indirect or incidental damages

• Driver misconduct

• Third-party acts

• Delays caused by traffic or weather

 

 

Use of the Platform is at your own risk.

 

 

 

 

10. Indemnification

 

 

Users agree to indemnify and hold harmless Get Easy Rides LLC from claims arising from misuse of the Platform.

 

 

 

 

11. Termination

 

 

We may suspend or terminate accounts at our discretion for policy violations or safety concerns.

 

 

 

 

12. Governing Law

 

 

These Terms are governed by the laws of the State of Georgia.

 

 

 

 

13. Contact Information

 

 

Get Easy Rides LLC

Atlanta, Georgia, United States

📧 getsuremobility@gmail.com

📞 +1 470 596 2132